Please note that our website and other digital platforms may contain links to third-party websites/digital platforms that are provided for your convenience. We are only responsible for the privacy practices and security of our own products, services, and digital platforms. We recommend that you check the privacy and security policies and procedures of every other website/digital platform that you visit.
Personal Information Disclosed to Grom
We collect Personal Information that you voluntarily provide to us when expressing an interest in obtaining information about us or our products and services, when using our website, services, mobile- device applications, and other digital platforms, and when otherwise interacting with us. The Personal Information that we collect depends on the context of your interactions with us. You may be providing Personal Information when (i) submitting questions and seeking information from us; (ii) subscribing to Grom Educational Services' marketing material; (iii) requesting product and/or services support; (iv) providing services to Grom Educational Services; (v) applying for a job at Grom Educational Services; or (vi) otherwise communicating with us via phone calls, chats, emails, web forms, social media, and other methods of communication. When working with us or using our services, you may be prompted to create an account that may hold Personal Information such as your name, mailing address, email address, or credit card information. Additionally, the nature of the services that we provide to our customers entails Grom Educational Services processing Personal Information.
Website Technical Information
Grom Educational Services may collect Technical Information about you when you visit our website, which your web browser automatically sends whenever you visit a website on the Internet. "Technical Information" is information that does not, by itself, identify a specific individual but which could be used to indirectly identify you. Our servers automatically record this information, which may include your Internet Protocol ("IP") address, browser type, browser language, and the date and time of your request. Gathering Technical Information helps us ensure our website and other services work correctly and support our customer analytics efforts.
We use pixel tags and cookies in our marketing emails so that we can track your interaction with those messages, such as when you open the email or click a URL link that's embedded within them. When recipients click on one of those URLs, they pass through a separate web server before arriving at the destination page on a company website. We use tools like pixel tags and cookies so that we can determine interest in particular topics and measure and improve the effectiveness of our communications.
Mobile-Device Applications & Communications
When you download or use our mobile device applications, we may receive information about you and your mobile device, such as username, group names, and other device-specific information (e.g., UUID), which we transmit to The NetSpective Webfilter to authenticate your device and thereby enable our customers to control, secure, and enforce internet content filtering and other cybersecurity protocols on the device (“Policies”). The mobile-device applications also obtain permissions from a mobile-device user to access device settings and data, including but not limited to Wi-Fi, browser histories, and bookmarks (collectively, “Settings”), to enable the application of Policies to those Settings.
The specific types of information the mobile-device applications collect may differ based on the cybersecurity package that you or your organization has purchased from Grom Educational Services, the operating system (e.g., iOS or Android) of the device on which an application is installed, and the deployment and Policies chosen. Our mobile device applications access the foregoing information automatically when installed on mobile devices, and solely to provide user functionality concerning our cybersecurity services. In addition, the gateway to which our mobile device applications communicate may track and monitor content and URL destinations depending on the Policies applied to your device and your internet browsing activity.
Cookies and Similar Technologies
We use Personal Information as necessary to create your account, enable you to sign up for and use the Platform, manage payments, and provide customer support. This processing is necessary to perform our contracts with our customers. We also use Personal Information as necessary for the following legitimate business interests:
For information about what we mean by legitimate interests and the rights of individuals in the European Union (“EU”), please see the “What Are EU Data Subjects’ Specific Privacy Rights?” section, below.
We may contact you to provide information we believe will be of interest to you. For instance, if you elect to provide your email address, we may use that information to send you promotional information about our products and services. If we do, where required by law (for example, if you are in the EU), we will only send you such emails if you consent to us doing so at the time you provide us with your Personal Information. You may opt out of receiving emails by following the instructions contained in each promotional email we send you or by contacting us. If you unsubscribe from our marketing lists, you will no longer receive marketing communications, but we will continue to contact you regarding our Site and Services and to respond to your requests.
Vendors and Service Providers
Grom Educational Services will not rent or sell your Personal Information to others but may disclose personal information with third-party vendors and service providers that work with Grom Educational Services. For example, if you acquire our products and services via an authorized Grom Educational Services distribution partner or reseller, we may provide your Personal Information to that partner or reseller to facilitate your use of those products and services. We will only share personal information to third-party vendors and service providers to help us provide a product or service to you.
We require our third-party service providers agree to keep confidential all information that we share with them and to use the information only to perform their obligations in the agreements we have in place with them. These third-party service providers are expected to maintain privacy and security protections that are consistent with Grom Educational Services’ privacy and information security policies. In cases of onward transfer to third parties of your Personal Information, Grom Educational Services is potentially liable. In particular, Grom Educational Services remains responsible and liable if third-party service providers that it engages to process the Personal Information on Grom Educational Services’ behalf do so in a manner inconsistent with Grom Educational Services’ principles, unless Grom Educational Services proves that it is not responsible for the event giving rise to the damage.
Disclosure of Personal Information for Legal and Safety Reasons
Grom Educational Services may be required to disclose Personal Information to the authorities, law enforcement agencies, government agencies, or legal entities to comply with valid legal process including subpoenas, court orders, or search warrants, and as otherwise authorized by law. Additionally, we may disclose Personal Information (i) to the extent permitted by applicable law in special cases in which we believe it is reasonably necessary to investigate, identify, or take preventive measures, or bring legal action against someone who may commit or cause harm, fraud, abuse, or illegal conduct, such as a threat of harm to you or anyone else, interference with our rights or property, or interference with U.S. homeland or national security or public safety anywhere in the world; or (ii) in the event of an emergency that threatens an individual's life, health, or security.
Grom Educational Services may share customer information within our family of companies for a variety of purposes, for example to provide you with the latest information about our products and services.
To facilitate our global operations, Grom Educational Services may transfer Personal Information from your home country to other Grom Educational Services locations across the world. Grom Educational Services primarily stores Personal Information about prospective and actual customers in the United States. Additionally, we create customer-specific, encrypted backups of end user data that are stored in third party data centers, however that data reside in purely encrypted form and cannot be decrypted without a private key that our customers hold.
If the Personal Information is transferred to countries without 'adequate' protection as determined by the European Commission, we will use additional safeguards to ensure your Personal Information receives adequate security and your rights continue to be protected. You understand that in providing Personal Information to us via our website, Platform, or through other interactions with us, you consent to the transfer of your Personal Information to the United States and other jurisdictions in which we operate.
If you have elected to receive marketing communications from us, we retain information about your marketing preferences until you opt out of receiving these communications and in accordance with our policies.
To determine the appropriate retention period for your Personal Information, we will consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the purposes for which we use your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.
Our website and services are directed toward a general audience. We do not knowingly collect information about children under the age of 13, or minors otherwise defined in local law or regulation, without verifiable parental consent. If we learn that someone under 13 has provided Personal Information through our website, we will use reasonable efforts to remove that information from our databases.
This section applies to individuals in the EU (for these purposes, reference to the EU also includes the European Economic Area countries of Iceland, Liechtenstein, Norway, the United Kingdom, and, to the extent applicable, Switzerland).
Data protection laws in the EU differentiate between the “data controller” and “data processor” of Personal Information. Grom Educational Services is the data controller for the processing of your Personal Information relating to customer accounts, marketing, and Personal Information collected through our website and other digital platforms. You can find our contact information, and the contact information of our EU-based representative, in the “Contacting Grom Educational Services” section below.
Grom Educational Services is the data processor for the processing of Employee Personal Information. If you are an employee or end user of one of our customers, please contact the appropriate customer of Grom Educational Services to exercise the rights described below.
Legal Bases for Processing
Pursuant to the European Union General Data Protection Regulation (or GDPR), you have the following rights in relation to your Personal Information, under certain circumstances:
Please see the “ Contacting Grom Educational Services ” section below for information on how to exercise your rights.
Grom Educational Services uses technical and physical safeguards to protect the security of your Personal Information from unauthorized disclosure. We also make commercially reasonable attempts to ensure that only necessary people and third parties have access to Personal Information. Nevertheless, such security measures cannot prevent all loss, misuse, or alteration of Personal Information, and we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law.
To contact Grom Educational Services about any of the foregoing matters, please use the following addresses:Mailing Address:
Grom Educational Services, Inc.
3280 Pointe Parkway, Suite 2500
Peachtree Corners, GA 30092
Email Address: firstname.lastname@example.org