TeleMate^® Unified Call Management

Call Management Software

Migration to Voice over IP (VoIP) as a communication solution introduces complexities leading switch manufacturers fail to address. TeleMate Unified Call Management provides immediate visibility into converged networks to ensure business critical functions have the Quality of Service (QoS) needed.

TeleMate is the Difference

In today's world of business, a reliable telecommunication infrastructure is a mission critical requirement. With it, comes an array of new challenges, information, and expenses. The challenge is determining whether the voice network is being utilized efficiently, in a cost effective manner, or to capacity. TeleMate assists with all of these areas by transforming cumbersome call and diagnostic information into easily interpretable data. In turn, this data can be used in a number of ways: minimize costs, boost productivity, manage network bandwidth/capacity, tighten security, and adherence to regulatory requirements.

Myth of VoIP Migrations

Migrating from legacy TDM to VoIP communication services is rarely as smooth of a transition as switch manufacturers lead you believe. Project coordinators often recognize during the deployment, and more often post deployment, that their new system lacks the ability to provide immediate unified visibility into their investment. Leading switch manufacturers include simple tools to view basic call activity that barely provides the insight required to determine the health and wellness of the voice network, let alone support business functions such as Call Centers, Sales Forces, Human Resources, Premise Based Security, and Emergency Services.

The Benefit of using TeleMate

Many call accounting applications have basic call reporting functionality with limited feature sets forcing network administrators to conform to dated standards. On the other hand, benefits immediately recognized by TeleMate force not only on traditional requirements but VoIP Class of Service, Quality of Service, and network security.

How is TeleMate different? Good Question!

First, TeleMate Collector Pro seamlessly collects or relays all call detail records from any/all PBXs regardless of manufacturer or location. This includes call managers, contact centers, voice mail, and poplar ACD systems.

Second, real-time rating provides accurate call type classification and billing for clustered VoIP deployment.

Third, network integration and reporting flexibility provide on-demand, scheduled, or real-time dashboards of call activity by dozens of call attributes. Additionally, network triggers enhance notifications when anomalies occur. (e.g. A drop in QoS below a SLA threshold will generate a report for the last months worth of calls.)

Additional Differences that set TeleMate Apart

Fast Installation and One Button Upgrades

• Installed in minutes and completely automated in less than an hour
• Available as License Software or Software as a Service
• Simple LDAP integration and automated synchronization

Innovative features and reporting control

• Point and click reporting with over 100+ detail, summary, and executive report templates
• Real-time monitoring with trend based notification methods. Integrated notification methods include email, POST Request, GET Request, SNMP Trap, report generation, and more.
• Trend driven reporting and automatic distribution

Highest Quality and Reliability

• Automated collection, rating, LDAP directory synchronization, reporting, alarming & notification, system maintenance all running as Windows Services
• Automatic Tariff / V&H Delivery
• Unlimited data retention and multiple level backup options.

Flexible Management and Delegation

• Security profiles by group or user enable restrict access to features, reports, and organization structure partitioning
• Web-based HTTPS Access using Windows, and LDAP Authentication

Unprecedented Scalability

• Single repository for all call detail needs regardless of PBX manufacturer or wireless service provider
• Unlimited Extensions and unlimited phone systems
• IP Collection with real-time SSL relay
• Geographic VoIP Clustering
• International city names, currency, and time zone reconciliation

Markets that recognize the benefit of TeleMate

As an organization TeleMate.Net Software prides itself in listening to our customers and recognizing market trends that maximize ROI and minimize personal interaction. In our third decade in business, TeleMate.Net Software has deployed more than 18,000 products in every market vertical. Leading verticals include

• Health Care
• Manufacturering
• Finance / Banking / Insurance
• Energy
• Technology & Communications
• Services / Call Centers

• State / Local Government
• Federal Agencies / DoD
• Higher Education
• Transportation
• Retail
• Service Provides